Customer Happiness Department
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Mona Shahid - Team Lead
Nazim Ahmed - Customer Support Representative
- Process invoices, ensuring accuracy and timely payment.
- Reconcile vendor statements and investigate any payment discrepancies to ensure resolution.
- Maintain accurate and up-to-date records of all accounts payable.
- Assist with month-end and year-end closing activities by preparing reconciliations and reports for management.
- Work closely with internal departments and external vendors to resolve any payment issues or discrepancies.
Muhammad Ammar - Customer Support Representative
- Develop, plan, and execute monthly social media content calendars.
- Increase social media engagement and followers while collaborating with customer service to address queries or complaints.
- Manage paid social campaigns, budgeting, performance, and stay updated on trends and platform changes.
- Coordinate with creative teams to ensure high-quality graphics, videos, and written content.
- Monitor social media performance, ensure brand consistency, and act on trends to keep the brand engaging.
- Understand the operating environment, framework, boundaries, and working relationships.
- Emphasize problem-solving, decision-making authority, and responsibility as key aspects of the role.
